Most people and organizations tackle common problems—disengagement, conflict, poor communication, and so on—by trying to change behavior. The problem is that a behavioral focus alone will not solve these problems. Why? Because they are driven by mindset. Through training, coaching, consulting, and a suite of implementation tools, Arbinger helps individuals, teams, and organizations achieve breakthrough results by shifting from the default self-focus of an inward mindset to the impact-focus of an outward mindset. Programs and methodology are based on four decades of research in the psychology of human behavior and experience working with organizations worldwide in the corporate, healthcare, education, government, public safety, and nonprofit sectors.